There are many people working in the mental health community who do not feel they have acquired adequate counselling skills from their training or their education. This one day course is suitable for those people who would like to learn basic counseling and communication skills so that they feel more confident when working with others. This course is also suitable for students who do not work in the mental health area but are curious about learning some counselling skills in particular to enhance communication. These skills can be used in and out of the work place.

I feel that I now have the tools to deal better with students in different situations. I found the examples of actions to take really helpful and clear…..for a moment I was considering becoming a counsellor!
Christine Everett – Student Co-ordinator

Thank you for giving us relevant training using our real life crisis situations. The amount of knowledge was just right to be able to take away the key message. And the environment felt safe to share stories.
University Centre for Rural Health

This session has sparked even more excitement within me for my new chosen profession. Fabulous course.
Kelly Dymond – Admin Assistant, studying psychology

Drawing from a Person-Centred therapy approach, students will learn how to engage a client, how to reflect, empathise and learn about the different types of questions which draw out information and perhaps resolutions. There will be a strong emphasis on listening skills, as well as other general communication skills. Learning is by presentations, group discussion and class practice sessions.

It has equipped me with extra skills and strategies and assisted me to trust my instincts and set boundaries professionally and personally.
Karen Wilson – Student Co-ordinator

It helped me better understand that questions are not the only way to get information; very worthwhile.
Sandra Burke, Training & Careers Consultant

You will come away with renewed confidence and real empowerment to boost your skills and your approach.
Christine Whiston, Coach/Mediator

It gave me confidence knowing that what I was doing/saying through pure intuition was on the right track but it gave me processes around situations that I come across. I would have liked more colleagues to have been given this opportunity and I will encourage this in the near future.
Kellie Maxwell, Student Services Manager ACPE.


  • Students will learn how to engage a client/friend/work colleague.
  • Students will understand the importance of listening skills and will have acquired some listening skills.
  • Students will have learnt basic counselling skills such as reflecting, clarifying and empathy skills.
  • Students will feel more confident when counselling and or communicating with others.


1 day/two 3-hour sessions. A total of 6 hours with breaks for lunch and morning/afternoon tea.


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